Outbound Engagement (SmartReach) Release Notes Outbound Engagement (SmartReach/LiveVox) Fall 24 Release Notes API Updates Current: Ticketing API PDF Download PDF Download page Ticketing API. Current page All pages Ticketing API The following new Ticketing API methods have been added to the Public APIs.Ticketing APIMethodChange TypeDescriptionCreate TicketNew method in Fall 24Creates a ticket to track a request or an issue.Update TicketNew method in Fall 24Updates the information for a ticket.Read TicketNew method in Fall 24Reads information about a specific ticket.Update Ticket ContactNew method in Fall 24Links a contact to the ticket.Update Ticket AccountNew method in Fall 24Links an account to the ticket.Ticket list standard fieldsNew method in Fall 24Lists standard fields of the ticket.Ticket list custom fieldsNew method in Fall 24Lists custom fields of the ticket.Ticket status listNew method in Fall 24Lists status options for tickets.Ticket priority listNew method in Fall 24Lists priority options for tickets.Ticket Label listNew method in Fall 24Lists label options for tickets.Ticket components listNew method in Fall 24Lists component options for tickets. Ticket channel listNew method in Fall 24Lists the channel (source of communication, for example, SMS, email, fax, message, and so on) options for tickets.Ticket deleteNew method in Fall 24Deletes a ticket.Add ticket comment New method in Fall 24Adds a comment to a ticket.Update ticket commentNew method in Fall 24Modifies the comment on the ticket.Delete ticket comment New method in Fall 24Deletes the comment from the ticket.List ticket comments New method in Fall 24Lists comments for the ticket.List ticket Types New method in Fall 24Lists ticket type options.List ticket attachmentsNew method in Fall 24Lists all attachments for the ticket. Download ticket attachmentNew method in Fall 24Downloads the attachment.Delete ticket attachmentNew method in Fall 24Deletes the attachment.Search TicketsNew method in Fall 24Searches and lists ticket details. ×