Using WhatsApp for Outbound and Inbound Communication

You can now configure the WhatsApp channel on the LiveVox Portal (LVP) for outbound campaigns and inbound messages. You can create a campaign to initiate WhatsApp messages to consumers using an approved WhatsApp template. You can use a Chat bot to automatically reply to inbound messages from the consumer or connect the conversation to an agent.  An agent can reply to inbound messages when the LVP admin enables the WhatsApp channel for the agent. The agent must reply within the 24-hour window. For more information about approved WhatsApp templates and the 24-hour window, see https://business.whatsapp.com/policy. 

You can use WhatsApp to send messages in the Spanish, French, and Portuguese languages.