You can create, update, or read interactions using the new Interaction API.

The following new Interaction API methods have been added to the Public APIs.  

MethodChange TypeDescription
Create Call Interaction

New method in Fall 24

Adds an external voice interaction into the Interaction table.
Create Email Interaction

New method in Fall 24

Adds an external email interaction into the Interaction table.
Create SMS Interaction

New method in Fall 24

Adds an external SMS interaction into the Interaction table.
Create Chat Interaction

New method in Fall 24

Adds an external chat interaction into the Interaction table.
Create Messaging Interaction

New method in Fall 24

Adds an external message interaction into the Interaction table.
Update Call Interaction

New method in Fall 24

Updates any existing 3rd party voice interaction in the Interaction table.
Update Email Interaction

New method in Fall 24

Updates any existing 3rd party email interaction in the Interaction table.
Update SMS Interaction

New method in Fall 24

Updates any existing 3rd party SMS interaction in the Interaction table.
Update Chat Interaction

New method in Fall 24

Updates any existing 3rd party chat interaction in the Interaction table.
Update Messaging Interaction

New method in Fall 24

Updates any existing 3rd party messaging interaction in the Interaction table.
Read Interaction

New method in Fall 24

Retrieves the information about a specific interaction.