Agents and administrative users can now receive Real-Time Voicemail (VM) transcription through email. You can read the transcript as an alternative to playing the voicemail on the agent desktop.
You can enable email notifications at the service level (Inbound and Basic services that support inbound calls and voicemail) and at the agent level. The corresponding service or agent must have a valid email address to receive an email VM transcription.
Contact the LiveVox Customer Care Team to enable this functionality.
Scheduled Callback
When an agent returns a call, the agent can see the original inbound number that the customer dialed. This number is displayed on the agent's desktop along with the phone number's description if it is configured in the Phone Numbers editor. Agents can use this information to identify the customer and provide the appropriate information.
