Starting with the Fall 24 release, SmartReach is ending or changing support for the following: 

  • For U17 and later versions, support for Internet Explorer 11 has been discontinued.
  • The Do Not Call (DNC) List Management API methods (/compliance/dnc namespace methods) have been deprecated. You should use the Dialtime DNC methods instead. 
  • Legacy DNC feature has been removed. You should use the Dialtime DNC instead.
  • The Portal Mobile application has been deprecated.  You can continue to access the SmartReach Portal from any supported browser using your mobile device (mobile phone, tablet, or iPad).

SmartReach has ended support for certain API methods. For more information about these methods along with newly added API functionality, see API Updates. 

Support for the following methods has been removed::

  • Campaign APIs: Find Matching Campaigns
  • Compliance APIs: Is Blocked and ZipAreaMatch
  • Configuration API:
    • Client APIs: Read Client Internal Settings
      • Read Client General Settings
      • Read Client Messaging Settings
      • Read Client Voice Pool Settings
    • Agent APIs: List Agents
    • Call Centers APIs: Get Call Center List Info
    • Dialing Strategies APIs:
      • Read Dialing Strategies
      • Create Dialing Strategy Outcome
      • Update Dialing Strategy Outcome
      • Delete Dialing Strategy Outcome
      • Get Dialing Strategies List Info
      • Read Dialing Strategies
      • Update Dialing Strategy Add Service
      • Update Dialing Strategy Remove Service
      • Update Dialing Strategy Remove All Services
    • LCID Packages APIs:
      • Get LCID Package List Info
      • List LCID Packages
      • Read LCID Package
    • Message Templates APIs:
      • Get Message Template List Info
      • Get Message Template Related Objects
      • List Message Template 
    • Resource Groups APIs:
      • Create Resource Group
      • Delete Resource Group
      • Get Resource Group List Info
      • List Resource Groups
      • Read Resource Group
      • Update Resource Group
      • Update Resource Group Add Inbound Service
      • Update Resource Group Add Outbound Service
      • Update Resource Group Remove Inbound Service
      • Update Resource Group Remove Outbound Service
    • Screen Pops APIs:
      • Get Screen Pop List Info
      • Update Screen Pop Add Service
      • Update Screen Pop Remove Service
    • Services APIs:
      • Get Service List Info
      • Get Service Related Objects   
    • User APIs: Get LiveVox User List Info
    • Utilities APIs:
      • Find Matching Audit Log Entries
      • Read Voice