Outbound Engagement (SmartReach) Release Notes Outbound Engagement (LiveVox / SmartReach) Fall 24 General Availability Release Notes Current: Agents PDF Download PDF Download page Agents. Current page Include child pages All pages Agents This page contains a summary of new features and enhancements of the SmartReach Agent Portal. Agent Panel Enhancements to the iframe Feature on the Agent Desktop User Interface Enhancements to the Agent Desktop ×