LiveVox Help Center

Product Documentation Library

The LiveVox Product Documentation library contains Help Documentation, Training Resources, Release Notes, and Infosheets to help you use the LiveVox Portal effectively.

  • Admin Guides
  • Agent Guides
  • Product Catalog
  • Release Notes
  • Training
  • User Roles and Permissions

Developer Portal (API)

API Documentation and Implementation Guides

  • Getting Started
  • REST APIs
  • API Release Notes
  • Voice AI Vendor

LiveVox Learning

This is the eLearning home page with the option to Log In Now and view available courses. +https://livevox.com/resources/livevox-learning/+

  • Subject Matter Experts (SMEs): Learn about the configuration and general use of the LiveVox platform and other applications used by Administrators, Quality Management staff, Compliance and Risk officers, business Analysts, and Training teams.
  • End-Users: LiveVox's end-user eLearning modules are available on-demand to cover the processes and functionality of the applications designed for managers, supervisors, agents and other end-users.

Status Page

This page is home for all updates regarding system outages. You can find both live and historical data on system performance. Interruptions in service and postmortem incident responses will be noted here. +https://statuspage.livevox.com/access/login+

Contact Customer Care for Support

Customer Care is the central point of contact for all LiveVox inquires and requests. Need a new phone number? Something not functioning as intended? Want to upgrade a product? Customer Care can help.

  • You can chat with a customer care representative online or submit a ticket.

  • To reach the customer care team by phone, please call (888) 477-3448.

Dynamic Help Tool in the Portal

Dynamic Help Tool

Found on the bottom right of your portal screen, this icon will appear on every window you navigate to. The information available in the tool will dynamically change as you navigate through the portal and display only the relevant information pertaining to the current window you are viewing.