Infosheets
Learn everything about a product, feature, or topic in a single article.
Adding/Appending Records to Active Campaigns
This document provides an overview of the LiveVox Adding/Appending Records to Active Campa …
Agent Desktop Native Installation
This document provides a summary of the changes across the different releases of the ADN a …
Call and Screen Recording Infosheet
LiveVox records all calls between agent and customer by default. The call recording begins …
Calling Name Control and Administration
Caller Name (CNAM) is the alphanumeric description displayed on the Caller ID interface fo …
Canadian Dialing Hours
The LiveVox platform is defaulted to dial within the below Canadian dialing windows. Adjus …
Enhanced Call Progress Analysis (e-CPA)
LiveVox has primarily leveraged Session Initiation Protocol (SIP) Response Codes and timin …
LiveVox Minimum Agent and User Requirements
Overview To ensure the normal operation of the LiveVox applications on the Agent and User …
Local Caller ID Infosheet
The LiveVox Local Caller ID (LCID) feature allows LiveVox customers to configure a local n …
Open Source Licensing Notice Infosheet
This document contains legal notices and license information for open-source software pack …
Password Management Infosheet
This document provides an overview of the LiveVox password management functionality. It al …
Permissible Dialing Windows and Exception Information
This document provides information about the permissible dialing windows and exceptions to …
Export Format Field Descriptions
The following table describes the fields for each table available in the Export Format edi …
Secure Payment Capture Infosheet
The LiveVox Secure Payment Capture (SPC) feature allows agents to securely capture and pro …
Voicemail 2.0 Infosheet
LiveVox Voicemail 2.0 features two types of voicemail boxes - an agent's personal voicemai …
VoIP Qualification Test
Overview VoIP Qualification Test is a snapshot of the current Internet connection between …
Zip Area Code Mismatch Protection
All industries have published guidelines surrounding the time window in which it is accept …