Infosheets
Learn everything about a product, feature, or topic in a single article.
Adding/Appending Records to Active Campaigns
This document provides an overview of the LiveVox Adding/Appending Records to Active Campa …
Agent Desktop Native Installation
This document provides a summary of the changes across the different releases of the ADN a …
Call and Screen Recording Infosheet
This document provides an overview of the SmartReach Call Recording System and Screen Reco …
Calling Name Control and Administration
Caller Name (CNAM) is the alphanumeric description displayed on the Caller ID interface fo …
Canadian Dialing Hours
The LiveVox / SmartReach platform defaults to dialing within the below Canadian dialing wi …
Enhanced Call Progress Analysis (e-CPA)
LiveVox / SmartReach has primarily leveraged Session Initiation Protocol (SIP) Response Co …
SmartReach Minimum Agent and User Requirements
Overview To ensure the normal operation of the SmartReach applications on the Agent and U …
Local Caller ID Infosheet
The LiveVox / SmartReach Local Caller ID (LCID) feature allows you to configure a local nu …
Open Source Licensing Notice Infosheet
This document contains legal notices and license information for open-source software pack …
Password Management Infosheet
This document provides an overview of the LiveVox / SmartReach password management functio …
Permissible Dialing Windows and Exception Information
This document provides information about the permissible dialing windows and exceptions to …
Export Format Field Descriptions
The following table describes the fields for each table available in the Export Format edi …
Secure Payment Capture Infosheet
The SmartReach Secure Payment Capture (SPC) feature allows agents to securely capture and …
Voicemail 2.0 Infosheet
The LiveVox/SmartReach Voicemail 2.0 features two types of inbound voicemail boxes - an ag …
VoIP Qualification Test
Overview VoIP Qualification Test is a snapshot of the current Internet connection between …
ZIP Area Code Mismatch Protection
All industries have published guidelines surrounding the time window in which it is accept …
Registering for a 10-Digit Long Code (10DLC) Phone Number
Ten-digit long code (10DLC) is a carrier-sanctioned channel that allows brands to send app …