Export Format Field Descriptions

The following table describes the fields for each table available in the Export Format editor. You can use this information to create your own Call Detail Reports (CDRs).

Table	Field	Description
Agent	Email	Email address of the agent.
	First_Name	First name of the agent.
	Last_Name	Last name of the agent.
	Logon_Id	Logon ID of the agent.
Call Monitor	Agent Id	ID of the agent.
	Agent Team Id	ID of the agent team with which the agent is associated.
	Call Service Id	Service ID of the call being monitored.
	Monitor End Time	End time stamp of the monitoring, represented in Eastern Standard Time, 24-hour format (hh:mm:ss).
	Monitor Session Id	Session ID generated for call monitoring.
	Monitor Start Time	Start time stamp of the monitoring, represented in Eastern Standard Time, 24-hour format (hh:mm:ss).
	Monitor Type	Type of monitoring (for example, coach, listen, or barge).
	Supervisor User Id	User ID of the supervisor of the call being monitored.
	Transaction Id	Transaction ID of the call being monitored.
Call Outcome	Call_Outcome_Id	Custom call outcome ID for mapping the LiveVox Results to your result code.
	Client Id	Master client ID.
	Custom Outcome 1	Custom result mapping that you have defined. If a result is not mapped, the LiveVox Result is displayed.
	Custom Outcome 2	Custom result mapping that you have defined. If a result is not mapped, null is displayed.
	Custom Outcome 3	Custom result mapping that you have defined. If a result is not mapped, the LiveVox Result code is displayed.
	Priority	Priority of a call outcome. A low value indicates a high priority. If the CDR uses the highest priority option, only best results are displayed based on the priority of the call outcome.
	Result Id	LiveVox Result ID.
Call Transfer	Call Transfer Result	End result of the call being transferred.
	Final Transfer Target	If a call is transferred to an agent by a phonebook transfer or an agent-to-agent transfer, this field has the ID of the receiving agent stored. If a call is transferred to a phone by a phonebook external transfer or a manual transfer, this field has the phone number stored. If a call transfer failed, this field is blank.
	Leg Number	Transfer attempt by the agent (for example, the first attempt by an agent to transfer a call to a phone number is considered leg number 1; the next attempt by the agent to transfer the call to another phone number is considered leg number 2).
	Phonebook Transfer Id	Phonebook ID of the call being transferred.
	Phonebook Transfer Type	Phonebook type of the call being transferred (for example, service, service group, or external).
	Session Id	Session ID of the call being transferred.
	Transaction Id	Transaction ID of the call being transferred.
	Transfer Connect Time	Connect time of the transfer.
	Transfer End Time	End time of the transfer.
	Transfer Hold Duration (Secs)	Duration for which the customer was on hold, represented in seconds.
	Transfer Source	Source of transfer (for example, agent).
	Transfer Source Id	ID of the source (for example, if the source is agent, the transfer source is the agent ID).
	Transfer Start Time	Start time of the transfer.
	Transfer Status	Indicates if the transfer was successful or if it failed: TRANSFER: Call transferred to the target party, after the source agent left the conference. CONFERENCE: Target party left the call after joining the conference. JOINING: Target party left the call after joining the call (but was not added to the conference). FAILURE: Transfer request failed. CANCELED: Transfer request was canceled by the agent.
	Transfer Target Id	For SERVICE: Skill ID(s) For TEAM: Team ID(s) For EXTENSION: Extension(s) For MANUAL: 10-digit number For AGENT TO AGENT: Agent ID For PHONE BOOK: Phonebook Contact ID
	Transfer Type	Type of transfer made (for example, manual, agent, or phonebook).
Campaign	Campaign Create Date	Date and time when a campaign was created.
	Campaign End Time	Date and time when a campaign ended.
	Campaign Start Time	Date and time when a campaign started.
	Requeue Level	Number of times that a campaign is requeued.
CDR Plugins	Address	Value in the Extra 7 field of the Transaction table.
	AgentActionType	Type of termination code.
	AgentSkillName	Skill classification to which the agent is mapped for the call.
	AgentTeamNamePlugin	Team to which the agent belongs.
	AreaCodeState	State that is based on the area code of the dialed number.
	AttemptCallFinishTimeExtractor	Call finish time of an attempt by account/account transaction ID based on the number that you specify in the Extra Info field.
	AttemptCallStartTimeExtractor	Call start time of an attempt by account/account transaction ID based on the number that you specify in the Extra Info field.
	AttemptClientCodeExtractor	Client code of an attempt by account/account transaction ID based on the number that you specify in the Extra Info field.
	AttemptClientOutcome1Extractor	Custom Outcome 1 value of an attempt by account/account transaction ID based on the number specified in the Extra Info field.
	AttemptClientOutcome2Extractor	Custom Outcome 2 value of an attempt by account/account transaction ID based on the number specified in the Extra Info field.
	AttemptCountOfAttempts	Total count of attempts per account/account transaction ID.
	AttemptPhoneDialedExtractor	Phone_Dialed value of an attempt by account/account transaction ID based on the number specified in the Extra Info field.
	AttemptResultExtractor	Tfh_Result value of an attempt by account/account transaction ID based on the number specified in the Extra Info field.
	Bank Account Obfuscated	Not used because the field is legacy.
	Bank routing # Obfuscated	Not used because the field is legacy.
	Call Trace Result	Not used because the field is legacy.
	CallCenterId	Call center ID.
	CallCenterName	Call center name.
	CallConnectTimeCT	Time at which the call is answered or an answering machine is detected. Represented in Central Time. If this is null, call start time is used. This field uses the date format specified in the Export Format.
	CallConnectTimeCTNoNull	Call connect time, represented in Central Time. If this is null, call start time is used. This field uses the date format specified in the Export Format.
	CallConnectTimeNoNull	Call connect time, represented in Central Time. If this is null, call start time is used. This field uses the date format specified in the Export Format.
	CallConnectTimePST	Call connect time, represented in Pacific Standard Time. If this is null, call start time is used. This field uses the date format specified in the Export Format.
	CallConnectTimePSTNoNull	Call connect time, represented in Pacific Standard Time. If this is null, call start time is used. This field uses the date format specified in the Export Format.
	CallDirection	Direction of call (for example, inbound or outbound).
	CallDurationNoNull	Not used because this data is stored in the Call_Duration field of the Interaction table.
	CallEndTimeNoNull	Not used because this data is stored in the Call_Finish_Time field of the Interaction table.
	CallStartTimeNoNull	Not used because this data is stored in the Call_Start_Time field of the Interaction table.
	CampaignNoExtension	Campaign name, without an extension such as .csv or .txt.
	CampaignType	Type of campaign (for example, 10DMT, callback, HCI, manual, or outbound).
	CampaignWithDateInserted	Campaign name suffixed with the date inserted in the following format: mmddyyyy.
	City	Value in the Extra 7 field of the Transaction table.
	ClickerAgentNamePlugin	Name of the clicker agent.
	Client Id	Main client ID.
	ClientNamePlugin	Name of the client.
	Contact Notes	Contact notes for a given transaction and session.
	Credit Card # Obfuscation	Not used because the field is obsolete.
	Credit Card Expiration Obfuscated	Not used because the field is obsolete.
	Custom SQL Expression	Custom SQL, which is put in the Extra Info column of the Report Writer. For example, you can reference fields from the Interaction and Transaction tables by using acct_transaction.input_id as the syntax.
	CustomOutcomesWithCustomDefault	Not used because this data is stored in the Custome Outcome 1 field of the Call Outcome table.
	Empty	Empty string in the CDR.
	Filler	Padding characters used for fillers in the CDR (for example, LIVEVOX, N/A, ***).
	FirstNameSpaceLast	First name of the customer, followed by a space and then the last name.
	GetUSTimeZone	US time zone for the number.
	IVRDuration	Unrounded IVR duration, calculated as the difference between the Call Duration and Transfer Duration values of the Transaction table.
	InteractionType	Type of interaction (for example, chat, email, or SMS).
	LCID Package ID	LCID package ID for the call.
	LanguageIs2ToS	Indicates if the language is Spanish for an interaction (yes: S).
	LastNameCommaFirst	Last name of the customer, followed by a comma and then the first name (without space) in quotation marks (" ").
	OpTransferFiller	Not used because the field is legacy.
	OperatorTransferDuration	Operator Transfer time, calculated as the difference between the Extra 4 and Transfer Duration values of the Transaction table.
	PPhone1Or2CallOutcome	Use the Custom SQL Expression field.
	PPhone1Or2CallOutcomeWithDefault	Use the Custom SQL Expression field.
	CustomerPhone1	Primary number of the transaction.
	Phone2	Secondary number of the transaction.
	PhoneDialedDefaultPhone1	Dialed number of an attempted call. If a call is not made, this field contains the Phone1 value of the Transaction table.
	PhonePosition	Position of the phone number in the campaign.
	ServiceType	Type of service (for example, outbound call, inbound SMS, or inbound chat).
	SkillName	Name of the service.
	State	Value in the Extra 7 field of the Transaction table.
	TerminationCategoryName	Category of the termination code specified by an agent when wrapping up the interaction.
	TerminationCodeName	Termination code for the interaction.
	TimezoneOfCallPlugin	Time zone of a call, identified by the first three digits of the dialed number.
	TotalRoundedDuration	Sum of rounded IVR duration and rounded Operator Transfer duration.
	Transaction Type	Type of transaction (for example, inbound, outbound, or SMS).
Transaction Sub-type	Sub-type of an interaction, containing the following values: OUTBOUND_WHATSAPP (parent category: OUTBOUND_MESSAGING) INBOUND_WHATSAPP (parent category: INBOUND_MESSAGING)
Zip	Value in the Extra 11 field of the Transaction table.
ZipCodeState	State to which the ZIP code belongs.
Contact	Account	Account number of the contact.
	Account Due Date	Due date.
	Account To Speak	Value in the Account field. This field can contain an alternate account number to be used by the IVR.
	Address 1	Primary address of the contact.
	Address 2	Secondary address of the contact.
	Amount To Speak	Amount required to speak.
	B Active	Indicates if the contact is active (active: 1; inactive: 0).
	Call Attempts Life Time	Number of call attempts that can be made on the contact in a lifetime.
	Call Attempts Today	Number of call attempts that can be made on the contact in a day.
	City	City of the contact.
	Client ID	Client ID.
	Country ID	ID of the country to which the contact belongs.
	Create Date	Date and time when the contact record is created.
	Create User	ID of the user who created the contact record.
	Department	Department of the contact.
	Description	Description of the contact.
	DOB	Date of birth of the contact.
	Do Not Contact	Indicates if the contact can be contacted (yes: 1; no: 0).
	Do Not Contact Today	Indicates if the contact can be contacted on the current day (yes: 1; no: 0). The value is reset when the day ends.
	Email Address	Email address of the contact.
	First Name	First name of the contact.
	Group ID	ID of the contact Group.
	Secondary Contact First Name	First name of the guarantor of the contact. The Guarantor First Name field has been renamed to Secondary Contact First Name. This is not a new field.
	Secondary Contact Last Name	Last name of the guarantor of the contact. The Guarantor Second Name field has been renamed to Secondary Contact Last Name. This is not a new field.
	Initial Load Campaign ID	ID of the campaign that is loaded first.
	Initial Load Date	Date and time when the contact is first loaded.
	Last Load Campaign ID	ID of the campaign that is loaded last.
	Last Load Date	Date and time when the contact is last loaded.
	Last Name	Last name of the contact.
	LV Account ID	LiveVox account ID of the contact.
	Modify Date	Date and time when the contact is modified.
	Modify User	Name of the user who modified the contact.
	Original Account Number	Original account number of the contact.
	Payment Balance	Payment balance of the contact.
	Phone 1	Phone number in the first position in the contact. When the campaign is run, this field uses the number that is last dialed.
	Phone 2 through Phone 10	Phone number in the respective position in the contact. For example, Phone 2 indicates the phone number in the second position in the contact.
	Zip/Postal Code	ZIP/postal code of the contact.
	Salutation	Salutation for the contact.
	SSN	Social Security Number of the contact.
	State	State to which the contact belongs.
	Title	Title for the contact.
	Col1 through Col 100	Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location).
Interaction	Account	Account number of the customer involved in the interaction.
	Acct_Transaction_Id	Account transaction ID for the interaction.
	Agent Skill Id	Skill ID of the agent involved in the interaction (for example, English or Spanish).
	Agent_Id	ID of the agent involved in the interaction.
	Agent_Team_Id	ID of the agent team to which the agent involved in the interaction belongs.
	Answer_Type	Type of answer (for example, agent-initiated or system-generated).
	Attachment ID 1 through Attachment ID 5	ID of the attachment associated with the interaction.
	COL1 through COL50	Value in the respective field of the contact table.
	Call Termination Code	Termination code for the call.
	Call_Connect_Time	Time at which the call connects.
	Call_Duration	Duration of the call.
	Call_Finish_Time	Time at which the call ends.
	Call_Recorded	Indicates if the call is recorded (yes: 1; no: 0).
	Call_Start_Time	Time at which the call starts.
	Call_Type	Type of call (for example, manual or preview).
	Campaign_Id	ID of the loaded campaign.
	Carrier	Carrier used for the interaction/interaction attempt.
	Carrier 2	Secondary carrier used for the interaction/interaction attempt.
	Clicker Agent ID	ID of the Clicker Agent involved in the interaction.
	Client_Filename	Name of the uploaded campaign that is run. The value in this field is the same as that in the Extra 10 field of the Transaction table.
	Client_Id	Service ID.
	Client_Record_Info_1	First 50 characters in the Extra 15 field of the Transaction table.
	Client_Record_Info_2	Client code.
	Confirm_Alternate_Number	Number provided by the customer during the interaction.
	Confirm_Approval_Code	Input provided by the customer through IVR.
	Confirm_Credit_Card_Exp_Date	Not used because the field is legacy.
	Confirm_Credit_Card_Number	Not used because the field is legacy.
	Confirm_Fax_Phone_Number	Not used because the field is legacy.
	Confirm_First_Id	Input provided by the customer through IVR.
	Confirm_Payment_Amount	Input provided by the customer through IVR.
	Confirm_Second_Id	Input provided by the customer through IVR.
	Custom_Code1	Not used because this data is stored in the Custome Outcome 1 field of the Call Outcome table.
	Custom_Code2	Not used because this data is stored in the Custome Outcome 2 field of the Call Outcome table.
	Custom_Code3	Not used because this data is stored in the Custome Outcome 3 field of the Call Outcome table.
	Email Subject	Subject line of the email.
	Final_State	Final status of the call (for example, failed).
	From Number 2	Caller ID. The value in this field is the same as that in the From_Number 1 field.
	From_Number1	Caller ID for the interaction attempt.
	Input_Alternate_Fax	Input provided by the customer through IVR.
	Input_Alternate_Phone	Input provided by the customer through IVR.
	Input_Approval_Code	Input provided by the customer through IVR.
	Input_Bank_Account_Number	Not used because the field is legacy.
	Input_Bank_Account_Type	Not used because the field is legacy.
	Input_Bank_Routing_Number	Not used because the field is legacy.
	Input_Credit_Card_Exp_Date	Not used because the field is legacy.
	Input_Credit_Card_Number	Not used because the field is legacy.
	Input_Credit_Card_Sec_Code	Not used because the field is legacy.
	Input_Dob	Input provided by the customer through IVR.
	Input_Dynamic_Menu1	Input provided by the customer through IVR.
	Input_Dynamic_Menu2	Input provided by the customer through IVR.
	Input_Dynamic_Menu3	Input provided by the customer through IVR.
	Input_First_Id	Input provided by the customer through IVR.
	Input_Id	Input provided by the customer through IVR.
	Input_Last_Dtmf_Pressed	Last input specified by the customer through IVR.
	Input_Not_Available	Input provided by the customer through IVR.
	Input_Payment_Amount	Input provided by the customer through IVR.
	Input_Second_Id	Input provided by the customer through IVR.
	Input_Ssn	Input provided by the customer through IVR.
	Interaction Text	Text messages of an interaction (for example, chat or SMS).
	Load_Date	Not used because this data is stored in the Last Load Date field of the Contact table.
	Lv_Call_Type_Id	Type of service associated with the interaction (for example, manual or preview).
	Lvtransaction_Type	Type of transaction (for example, callback, outbound, or SMS).
	Operator_Phone	Operator phone number assigned to the interaction.
	Original_Account_Number	Alternate account number of the customer.
Phone_Dialed	Dialed number.
Reserved1	Voice talent used at the time of call.
Reserved10	Unknown (null for all calls).
Reserved2	Language ID.
Reserved3	Failure SIP status.
Reserved4	Logon ID of the agent.
Reserved5	Result from the carrier for SMS transactions.
Reserved6	Unknown (null for all calls).
Reserved7	Unknown (null for all calls).
Reserved8	Same as that in the Lvtransaction_Type field, for SMS transactions (empty for non-SMS transactions).
Reserved9	Date from a SIP header to show the cause of disconnected call (similar to the Sip_Failure_Reason_Header field).
Rounded_Ivr_Duration	Total rounded IVR duration of the interaction.
Rounded_Op_Duration	Rounded Operator Transfer duration.
SMS Short Code	SMS short code used for the interaction.
Screen Recorded	Indicates if the screen is recorded (yes: 1; no: 0).
Sentiment	Not used; reserved for future use.
Session_Id	Session ID for the interaction.
Sip_Failure_Dial_Timeout	Indicates if a SIP failure is due to a dial timeout.
Sip_Failure_Reason_Header	Reason for disconnection, calls not found, calling errors, or incomplete calls.
Sip_Ringing_Received	Indicates if a ringing is heard when the number is dialed.
Tfh_Result	LiveVox Result.
Thread ID	ID of the interaction thread.
Total_Agent_Hold_Count	Total number of times that an agent placed the call on hold during the interaction.
Total_Agent_Hold_Duration	Total hold duration for the interaction.
Total_Talk_Duration	Total talk duration of the interactiion.
Total_Wrapup_Duration	Time taken by the agent to change the status after ending the interaction.
Transfer Bridge Duration	Duration between a transfer attempt and the end of the transferred call.
Transfer_Bridge_Time	Date and time when an audio connection is established between the agent and the customer. The time stamp is the same as that for the Transfer_Connect_Time value.
Transfer_Call_Result	Result of a call transfer.
Transfer_Connect_Time	Date and time when an audio connection is established between the agent and the customer. The time stamp is the same as that for the Transfer_Connect_Time value.
Transfer_Duration	Duration between a transfer attempt and the end of the transferred call.
Transfer_Finish_Time	Time at which the transfer ends.
Transfer_Hold_Duration	Duration between the Transfer Hold Start Time and the Transfer Hold End Time. Transfer Hold Start Time is the time at which the first agent team-based routing is initialized (after pre-hold prompts). Transfer Hold End Time is one of the following: Transfer_Connect_Time value, if a bridge attempt is made. Time at which the hold result is OperatorNoAnswer. Time at which the call ends.
Transfer_Start_Time	Time at which the transfer is initialized (before pre-hold prompts).
Validation_No_Match	Not used because the field is legacy.
Livevox Result	Live Answer	Indicates if the result is Live Answer (yes: 1; no: 0)
	Not Connected	Indicates if the result is Not Connected (yes: 1; no: 0).
	Not Made	Indicates if the result is Not Made (yes: 1; no: 0).
	Operator Transfer	Indicates if the result is Operator Transfer (yes: 1; no: 0).
	Operator Transfer Successful	Indicates if the result is Operator Transfer Successful (yes: 1; no: 0).
	Result	Result of the call.
	Result Code	LiveVox Result code.
	Result Id	LiveVox Result ID.
Schedule Callback	Active	Indicates if the scheduled callback is not made (yes: 1; no: 0).
	Agent Id	ID of the agent assigned to the scheduled callback.
	Agent Skill Id	Skill ID of the agent assigned to the scheduled callback.
	Agent Team IDs	ID of the agent team to which the agent assigned to the scheduled callback belongs.
	Call Priority	Priority of the scheduled callback.
	Callback Phone Number	Phone number for which the callback is scheduled.
	Created Date	Date and time when the callback is scheduled (that is, when a Scheduled Callback entry is added).
	Scheduled Callback Time	Time for which the callback is scheduled.
	Scheduled Callback Timezone	Time zone for the number for which the callback is scheduled.
	Status	Indicates if the scheduled callback is completed (yes: 1; no: 0).
Transaction	Account	Account number for the transaction.
	Account To Speak	Same as the account number of your customer (that is, the value in the Account field). This field can contain an alternate account number to be used by the IVR.
	Acct Transaction Id	ID to identify the transaction for the account within the campaign.
	Alt Language 1 through Alt Language 3	Alternate language specified by the customer through the IVR.
	Amount 1 through Amount 6	Not used because the field is legacy.
	Amount To Speak	Alternate number/dollar amount used in the IVR.
	Attempt	Total number of attempts made to contact the customer. This value is the same as the total number of interactions in the Transaction table.
	Billing	Not used because the field is legacy.
	B Active	Indicates if the transaction is active (active: 1; inactive: 0).
	Call Connect Time	Same as the value in the respective field of the Interaction table.
	Call Duration	Duration of the call.
	Call Finish Time	Same as the value in the respective field of the Interaction table.
	Call Start Time	Same as the value in the respective field of the Interaction table.
	Campaign Id	ID of the loaded campaign.
	Chat Rating	When a web chat ends, customers have the option to rate their chat experience. This field shows the customer rating for the conversation.
	Client Id	Service ID associated with the call.
	Client Practice Id	Information about your subclients.
	Confirm Fax Phone Number	Not used because the field is legacy.
	Confirm Other Phone Number	Alternate number provided by the customer to identify them.
	Confirm Payment Amount	Amount confirmed to be paid by the customer.
	Date Modified	Date and time when the campaign is last modified.
	Days Due 1 through Days Due 6	Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location).
	Days To Speak	Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location).
	Discount Amount To Speak	Not used because the field is legacy.
	Discount Percentage To Speak	Not used because the field is legacy.
	Extra 1	Logon ID of the agent.
	Extra 2 through Extra 5	Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location).
	Extra 6	Extension of the agent.
	Extra 7 through Extra 8	Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location).
	Extra 9	Time for the scheduled call back, represented in HH:MM:SS.
	Extra 10	Name of the uploaded/requeued campaign.
	Extra 11	First five digits of the ZIP code for the transaction, used to determine the safe dialing hours based on the ZIP code-area code mismatch logic (if enabled by LiveVox).
	Extra 12	Date of service. This field supports only a date-formatted value.
	Extra 13	Address of the customer.
	Extra 14 through Extra 16	Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location).
	Extra 17	Area code for the primary phone number.
	Extra 18	Date and time when the campaign is selected for reporting (post-processing).
	Extra 19 through Extra 20	Additional information. You can use this field to store custom data (for example, desk number, agency ID, or service location).
	Secondary Customer Firstname	Alternate name of the customer who is called.
	Secondary Customer Lastname	Alternate name of the customer who is called.
	Input Other Phone Number	Alternate number provided by the customer through the IVR.
	Insurance Company	Additional information for Text-to-Speech (TTS) purpose.
	Insurance Type	Not used because the field is legacy.
	Language	Voice talent code for the IVR.
	Language Callback 1 through Language Callback 3	Not used because the field is legacy.
	Last Payment Date	Additional date information.
	Lead 1 through Lead 6	Not used because the field is legacy.
	Lead Credit Card Number	Not used because the field is legacy.
	Lead Other Fax Number	Not used because the field is legacy.
	Lead Other Phone Number	Not used because the field is legacy.
	Live Person	Not used because the field is legacy.
	Lvtransaction Type	Type of call (for example, inbound or outbound).
	Machine	Not used because the field is legacy.
	Minimum Payment Amount	Not used because the field is legacy.
	Not Available	Not used because the field is legacy.
	No Input	Not used because the field is legacy.
	Operator Phone	Operator phone number. For a manual service, this field uses the caller ID.
	Original Account Number	Original account number for the transaction.
	Outcome	Outcome of the attempts (for example, passed or failed).
	Customer Dob	Date of birth of the customer.
	Customer Email	Email address of the customer.
	Customer Firstname	First name of the customer who is called.
	Customer First Id	ZIP code of the customer who is called.
	Customer Lastname	Last name of the customer who is called.
Customer Phone1	Primary phone number associated with the account.
Customer Phone2	Additional phone numbers associated with the account, separated by the pipe character.
Customer Second Id	ZIP code of the guarantor.
Customer Ssn	Social Security Number of the customer.
Phone Dialed	Number that is dialed as the last successful/unsuccessful attempt.
Phone Update	0 if the transaction is from an outbound campaign; null for inbound and manual transactions.
Place Of Service Id	Subclient locations, used in conjunction with the Client Practice Id value.
Practice Fax	Fax number.
Practice Id	Subclient ID.
Practice Phone	Callback phone number.
Practice Phone Alternate	Caller ID.
Queued	Used for internal purpose.
Requeue Id	Requeue ID.
Result1	Default carrier; also indicates that a call is being placed and has not been reported yet.
Result2	Result of transaction (for example, successful or not made).
Session Id	Session ID for the transaction.
Template Id	Template ID of the matching campaign.
Tfh Result	Result of the call as defined by LiveVox.
Total Amount	Amount owed by the customer.
Transaction Update	Used for internal purpose.
Transfer Connect Time	Same as the value in the respective field of the Interaction table.
Transfer Duration	Same as the value in the respective field of the Interaction table.

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