Pause Call Recording
You can pause call recording from the Agent Desktop. When enabled, the recording controls will show on the Agent Desktop screen while you are in the "In Call' status.
While you are in the "In Call" status, you will see the recording buttons, as shown below.
The recording is turned on automatically upon connecting to the call. If the call ends with the call recording paused, the recorder will automatically re-initiate on the next call.