Home Bar
The Home Bar component enables you to navigate the pages of an Agent Desktop and search for a record.
The following table describes the icons that appear on the Home Bar (depending on the configuration).
Icon | Description |
---|---|
To go to the next page within the Agent Desktop. | |
To go to the previous page within the Agent Desktop. | |
To search for an account, contact, ticket, or note by using the search box. | |
Recently Viewed | To view or access the last 10 accounts, last 10 contacts, and last 10 tickets that you viewed. When you double-click a record, the record appears in the respective section. For example, if you double-click an account, the account details appear in the Account List section and/or Accounts section.
The behavior of the Recent Viewed component is similar to that of the Recently Viewed icon.
|
Screen Pop | To view customer data. This is active during the agent in-call state. |
Notes | To record notes.
|
Knowledge Base Portal | To access the Knowledge Base. |
LV Connect | LiveVox Connect (LV Connect) acts as a notification or a bulletin board. It displays real-time alerts, posts, and notifications for agents and managers regardless of what they are. It is a centralized tool for managers to post updates or reminders to their respective teams, individuals, or an entire group. |
Agent Assist | With Agent Assist, you can interact with customers more efficiently, provide information about existing offers, resolve customer issues quickly, and avoid errors during interactions. |
Depending on the configuration, the Home Bar enables you to call a function by clicking a function button (for example, have a record created, modified, or deleted in an external application such as Jira or Salesforce, or have data returned from an external application and displayed in a field within LiveVox).