Once the call is initiated, the Incoming Call pop-up appears on the called agent's desktop.
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After another agent accepts the call by clicking on the Accept button, the voice call is connected.
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When the call is in progress, use the following icons:
- The Mic On icon (
) to mute/unmute the audio. - The Bandwidth strength icon (
) appears when you log in using the Call using Computer option. Hover on the icon to see information about bandwidth and packet loss. - The Share Screen icon (
) to share your screen with another agent. - The Video Call icon (
) to start a video call.