Once the call is initiated, the Incoming Call pop-up appears on the called agent's desktop.
![](/productdocumentation/agent-guides/files/latest/130320027/135300415/4/1702357830000/call_acceptance.png)
After another agent accepts the call by clicking on the Accept button, the voice call is connected.
![](/productdocumentation/agent-guides/files/latest/130320027/135300416/3/1702354207000/KW_Call_control.png)
When the call is in progress, use the following icons:
- The Mic On icon (
) to mute/unmute the audio. - The Bandwidth strength icon (
) appears when you log in using the Call using Computer option. Hover on the icon to see information about bandwidth and packet loss. - The Share Screen icon (
) to share your screen with another agent. - The Video Call icon (
) to start a video call.