Agent Guides Agent Panel Optional Features Current: Volume Control PDF Download PDF Download page Volume Control. Current page All pages Volume Control You may adjust volume levels from the Agent Desktop. When enabled, it will show on the pop-up while you are "In Call" status.Click the speaker slider to adjust the volume control levels.In the Volume Control UI, the microphone adjusts your volume, and the speaker adjusts the volume of the customer.You may also mute your microphone by selecting the microphone icon. ×