Status Update by Manager

Your manager can change your status from Ready to Not Ready and vice versa at any moment, except while you are handling a call. When your status changes, you receive a notification similar to the following: 

Service Switch by Manager

Your manager can switch your service at any moment, except while you are handling a call. When your manager switches your service, you receive a notification similar to the following:

Your manager can send you a personalized message when changing your status or switching your service.

Messages by Manager

Your manager can send you a message at any moment. When receiving a message, you receive a notification similar to the following: