You can transfer calls to either another 10-digit phone number or a 10-digit number with an extension. This feature is typically used when sending a caller to a supervisor, an agent that is not signed into LiveVox, or another party that can provide assistance in handling the call.

To initiate a Manual transfer:

  1. Click on the transfer button to display the transfer window.

    To dismiss and return to the previous screen, the X button is provided on the top right-hand side of the transfer dialog. You can also press the Cancel button.

  2.  Select the Manual option from the Call Transfer window. 
  3. Enter the 10-digit phone number or 10-digit number and extension (no dashes) that the call will be transferred to and click the phone icon to initiate the call. 

Call transfer supports three or more digit extensions.