Call Logs help track calls by providing a list of the calls you made l.
The Call Log tab displays the list of all the calls received by the agent with the following information:
- Date/Time: The date and time during which the call was dialed/received.
- Direction: Direction of the call: Inbound or outbound.
- From/To: The username and number from which the call is made and received.
- Duration: The duration of the call.
