The Enhanced Customer Card (ECC) provides you a streamlined view of customer information, interactions, and notes. ECC provides the following features:
Overview: Consolidated view of customer details, notes, and click-to-contact actions in a single tab.
Interactions: View the interaction history for the customer in a streamlined journey-like fashion.
Notes: View the three most recent notes related to the customer, providing quick context for ongoing support.
If this feature is enabled, CXone Agents can view customer details on their interface.
