The Agent Desktop provides additional information regarding the status of manually launched calls. When you launch a call, you can view the status of the call. If a call fails, the reason for failure is displayed.
Here are some examples of the error messages you may see if your manual call fails:
- "Invalid phone number" error:
- 1 can't be the first digit of a phone number
- International number is incomplete.
- "Incomplete phone number" error.
- "Number is on the Do Not Call list" error.