Voicemail Boxes

You can configure a Voicemail Box to play an audio recording to the caller, receive an email notification when someone leaves a voicemail, and enable multiple users to access the voicemail box.

Add a Voicemail Box

1. Navigate to Phone System > Voicemail Boxes and click Add Voicemail Box.
   The Add Voicemail Boxes screen appears.
   

2. Enter the required details in each of the tabs.

   Field Descriptions

   Field	Description
   Mailbox ID	Enter the digits that will identify this voicemail box.
   Description	Describe the purpose of the IVR. This value is visible on the Voicemail Box screen and helps identify the box.
   Domain	Select the domain that contains the team or site the user is a part of.
   Password	Enter a password for the voicemail box.
   Greeting	User Recorded Message. To add an audio file to this menu, see Adding Recordings.
   Mail To	Email ID that you want the voicemail notification sent to.
   File Method	Email File Attachment Listen Link (Login Required)  Download Link (No Login Required)
   Keep Local	Yes  No
   Time Zone	Select the timezone
   User(s) Approved for Voicemail Box	Select the users who can access the voicemail box

3. Click Save Voicemail Box to complete the process and return to the Voicemail Boxes screen where the new box appears in the table.

Edit or Delete a Voicemail Box

1. Click the required row in the table on the Voicemail Box screen.
   The Edit Voicemail Boxes screen appears.
   

2. Edit the required fields. 

3. The next actions you may take on this page are:

   UI element	Description
   Disabled/Enabled	Use the slider to set the availability of the voicemail box in the phone system.
   Delete	Click to delete the IVR menu. In the confirmation popup window, click Yes, Delete! On deletion, the page redirects to the Voicemail Boxes screen.
   Save Voicemail Box	Click to save your edits and return to the Voicemail Boxes screen.