Voice section contains a number of editors that you can use to configure your call-related settings.  Navigate to the Voice section by selecting Configure > Voice > any required editor from the navigation panel.

The following editors are available in the Voice section:

  • The Phone Numbers editor allows you to view all phone numbers within the LiveVox portal and easily identify, assign, modify, and disassociate phone numbers from one service to another. For more information, see Phone Numbers.
  • The Profiles editor supports compliance policies for outbound dialing and messaging. For more information, see Profiles.
  • The Contact Timing editor allows you to prioritize or restrict the dialing of accounts within a campaign that falls into the specified outbound windows by time zone. For more information, see Contact Timing.
  • The Strategy editor allows you to create phone order, next number, outcome attempt logic, and requeue dialing strategies that you can apply to your outbound voice campaigns. For more information, see the Dialing Strategies section.
  • The CID (Caller ID) Package contains a list of toll-free numbers, and local caller ID numbers, either one of which (depending on geography) is displayed on a call recipient’s caller ID. Callbacks to phone numbers included in CID packages are routed back to the platform. For more information, see CID Package.
  • The Block Caller ID editor allows you to create and manage entries to block inbound unwanted callers. For more information, see Block Caller ID.

For information about the roles and permissions associated with Voice, see User Roles and Permissions in the Product Documentation Library.