Use the Transition module to break down complex contact flows into more manageable subflows or subroutine flows, and reuse them in other contact flows. The Transition module enables you to switch between subflows, and syncs up the variables in the contact flows involved.
The ANI/Account validation is maintained between the original contact flow (parent) and subflow (child). The Transition module can move from a parent contact flow message to the child subflow message and back, if required. You use this module to make contact flows more scalable and easier to maintain.
Message Properties
Display Name | Description |
|---|
| Target Message Id | Message used for the selected contact flow. |
| Target Module Name | Transition module. |
| Return to the Parent Flow with Event | Use this property to return to a parent contact flow from a child contact flow. |
Display Name | Description |
|---|
| Bargein | Yes (default) indicates that the customer can press a key when a message is playing. No indicates that pressing a key when a message is playing does not stop the message. |
Connectors
For information on other module connectors, see Call Flow Editor Connectors.