While the Answering Machine Detection (AMD) module for outbound Interactive Voice Response (IVR) and monitoring determines that an outbound call is answered by a machine, the Screener Detection module enables you to detect user-initiated call screening options. This allows the platform to more accurately detect a call screener at the customer end and offer operational handling scenarios. 

Message Properties


Call Screener Detection Phrases

The phrases to be used if a call screener application is detected.

Connectors

For information about the module connectors, see Call Flow Editor Connectors.