Personas

Throughout this guide:

• The term customer encompasses both registered and anonymous customers who view or interact with the bots created through the SmartReach Bot application. This term is synonymous with the term bot user.

  • A registered customer is one whose profile exists on the SmartReach portal as a contact record.
  • An anonymous customer is one whose profile does not exist on the SmartReach portal.
• The term SmartReach Bot user indicates administrators or agents who use the SmartReach Bot application. This term is not synonymous with the term bot user.