Creating a Ticket

You create a ticket to track a request or an issue.

To create a ticket:

1. On the Config tab, go to TICKETING > Tickets.
   The Tickets  List tab appears.
   
   

2. On the Tickets List tab, click New.
   The New Ticket window appears.
   
   

3. Specify values in fields as required. For information about the fields, see Ticket Fields. 

4. Click Create.
   A message stating that the ticket has been created appears. You can view the ticket details by double-clicking the ticket in the Tickets List tab.
   

When you create a ticket, the system generates an external URL to the ticket, which you can include in the auto email message so that external users can view a ticket without logging on to LVP using a ticket link.