Creating a Ticket
You create a ticket to track a request or an issue.
To create a ticket:
- On the Config tab, go to TICKETING > Tickets.
The Tickets List tab appears.
On the Tickets List tab, click New.
The New Ticket window appears.
Specify values in fields as required. For information about the fields, see Ticket Fields.
- Click Create.
A message stating that the ticket has been created appears. You can view the ticket details by double-clicking the ticket in the Tickets List tab.
When you create a ticket, the system generates an external URL to the ticket, which you can include in the auto email message so that external users can view a ticket without logging on to SmartReach using a ticket link.
Unsupported File Formats
When you attach files to Tickets, the following file formats are not supported:
.app | Executable application file |
.bat | Batch script file for command execution |
.cmd | Windows command script file |
.com | DOS command executable file |
.exe | Windows executable program |
.gadget | Windows desktop gadget file |
.hta | HTML application file |
.msc | Microsoft Management Console file |
.pif | Program information file |
.scr | Screensaver executable |
.asp | Active Server Pages script |
.bas | BASIC source code file |
.csh | C shell script file |
.js | JavaScript source file |
.jse | Encoded JavaScript file |
.jsx | JavaScript XML/component file |
.ksh | Korn shell script file |
.pl | Perl script file |
.ps1, .ps1xml, .ps2, .ps2xml, .psc1, .psc2 | Windows PowerShell scripts and configuration files |
.ts | TypeScript source file |
.tse | Encoded TypeScript file |
.tsx | TypeScript JSX component file |
.vb | Visual Basic source file |
.vbe | Encoded VBScript file |
.vbs | VBScript file |
.ws | Windows script file |
.wsc | Windows script component |
.wsf | Windows script file |
.ade | Microsoft Access compiled project file |
.adp | Microsoft Access project file (SQL Server database) |
.mad | Access module shortcut |
.maf | Microsoft Access file |
.mag | Access diagram shortcut |
.mam | Access macro shortcut |
.maq | Access query shortcut |
.mar | Access report shortcut |
.mas | Access stored procedure file |
.mat | Access table shortcut |
.mav | Access view shortcut |
.maw | Access data access page |
.mda | Access add-in file |
.mdb | Access database file |
.mde | Compiled Access database file |
.mdt | Access add-in data file |
.mdw | Access workgroup information file |
.mdz | Access wizard template |
.ops | Office user profile settings file |
.vbp | Visual Basic project file |
.vsmacros | Visual Studio macro project |
.vsw | Visio workspace file |
.inf | Setup or configuration information file |
.ins | IIS internet settings file |
.isp | IIS service provider settings file |
.msi | Windows installer package |
.msp | Windows installer patch/update |
.mst | Installer transform file |
.osd | Virtualized application descriptor file |
.prf | System profile/settings file |
.reg | Windows registry file |
.wsh | Windows Script Host settings |
.cer | Security certificate file |
.crt | Digital certificate file |
.der | DER-encoded X.509 certificate file |
.lnk | Windows shortcut file |
.scf | Windows Explorer command file |
.shb | Document shortcut file |
.url | Internet shortcut file |
.xnk | Exchange public folder shortcut |
.chm | Compiled HTML help file |
.cnt | Help file index |
.hlp | Windows help file |
.hpj | Help project file |
.jar | Java archive package |
.cla | Java class file |
.class | Java compiled class file |
.bak | Backup file |