A user is locked out after a set number of failed login attempts. This requires intervention from a permitted user. The number of allowed failed attempts is configurable in the Client editor under the Security tab. By default, users are allowed five failed logins. 

Only Sysadmin users have the ability to unlock other users who have unsuccessfully tried to log into the SmartReach Portal.  

To unlock a user:

  1. Navigate to Configure > System > User editor. 
  2. Click the lock icon to unlock the user.
    The Confirm window appears.
  3. Select Yes to unlock the user.