The following table lists the SmartReach requirements for your system. Depending on the overall application load experienced by workstations in your contact center, you might need to modify the following requirements.

Minimum hardware, software, and network requirement

Specifications

LVP (Desktop)

Mobile

Tablet


Hardware

Processor

1 GHz or faster 32-bit (x86) or 64-bit (x64)

 N/A

 N/A

RAM

At least 2 GB

At least 1 GB

At least 1 GB

Display

A screen with a resolution of at least 1280 × 1024 pixels

A screen with a resolution of at least 1136 × 640 pixels (300+ PPI)

A 7-inch screen with a resolution of at least 1024 × 768 pixels (300+ PPI)

Peripherals

  • 100/1000 Mbps network adapter
  • 16-bit sound card or an equivalent sound device (separate or built-in)

N/A

N/A



Software



Operating System

  • Mac OS X 10+
  • Windows 7+
  • Ubuntu 14.04+
  • Android 5.1+
  • iOS 10+
  • Windows 8+
  • Android 4.4+
  • iOS 10+
  • Windows 8+

Environment

  • Citrix
  • Windows Server 2012R2
  • Windows Server 2016

Internet Browser

  • Firefox (latest version)
  • Google Chrome (latest version)
  • Internet Explorer 11
  • Microsoft Edge (latest version)
  • Safari 9+
  • Firefox (latest version)
  • Google Chrome (latest version)
  • Safari 600+
  • Firefox (latest version)
  • Google Chrome (latest version)
  • Microsoft Edge (latest version)
  • Safari 600+
NetworkBandwidthAt least 500 KbpsAt least 250 KbpsAt least 500 Kbps