To configure an inbound service, you will need phone numbers procured and configured by the SmartReach Customer Care Team. Contact SmartReach to provide you with phone numbers, as per your requirement. 

For the SmartReach Customer Care Team to effectively process inbound number requests, you must include the following requirements:  
o    Specify the number of inbound phone numbers you require.
o    Specify if you require a toll-free, local DID number, or a Caller ID package. 
o    Provide the area code or city and state from which the local number should originate.
o    Specify the service with which the number(s) must be associated.

You can create extensions when adding or updating agents (Configure > Agents > Agents).

View the assigned phone numbers in the Phone Numbers Editor under the Voice menu. 

On the Configure > Services > Phone Numbers tab, you can view the assigned phone numbers (Inbound numbers, Agent Direct Lines, Caller ID packages, and Agent Dial-In numbers). For more information, see Phone Numbers Tab.