Monitoring Widgets

At the Enterprise and Call Center levels, depending on the user interface settings, the following widgets appear:

• Agent Average Widget (appears only for an outbound service)

• Agent Book Widget (appears only for an outbound service)

• Agent Skills Widget
• Agent Statistics

• Campaign Widget (does not appear for an inbound service)

• Hold Queue Widget
• Metrics Widget

• Monitor Widget

  

  At the Call Center level, the title of the Monitor widget is Call Center, by default. You can modify the titles of the widgets. See Customizing the Dashboard.

At the Service Group level, the following widgets appear:

• Agent Statistics
• Campaign Control Widget

• Call Statistics for Enterprise, Call Center, or Service Group

  

  At the Service Group level, the title of the Monitor widget is Service Group.

At the Service level, depending on the GUI settings, the following widgets appear:

• Activity Widget

• Agent Average Widget (appears only for an outbound service)

• Agent Book Widget (appears only for an outbound service)

• Agent Skills Widget
• Agent Statistics

• Campaign Control Widget (does not appear for an inbound service)
  

• Costs Widget
• Hold Queue Widget

• Live Charts Widget

• Metrics Widget
• Outcomes Widget

• Monitor Widget (does not appear for an outbound service)

  

  In terms of statistics, the Service Monitor widget is similar to the Monitor widget of the Enterprise level (or the Call Center widget of the Call Center level).

• Map Widget