Intent Stats Report

The Intent Stats Report provides a thorough summary of all intent phrases recorded from various interactions. It describes the frequency of each intent phrase (Count), its proportion relative to all intents (% of Intents), and the percentage of interactions in which each intent phrase is used (% of all Interactions).

Accessing the Intent Stats Report

To access the Intent Stats Report window, navigate to the WFO tab, click Interactions Intents > Intents Reports > Intent Stats Report. The Intent Stats Report window displays a single view report of all the new intent phrases that have been captured.

• Click the number in the Count column for an intent phrase to navigate to the Search and Score screen where the filtered data for the interactions using the intent phrase is displayed
• Use  to filter the search criteria. Define the date range and click Apply Filter to apply the search criteria.
• Click to search for an intent phrase by name.
• Click  to toggle between Show on graph, Show on table, or Show graph and table views.
• Click to toggle between Show History and Show Stats views.