You can create custom filters to view tickets based on the selected criteria, making it easier to focus on the most relevant tickets.

Creating a Ticket Filter

  1. On the Configure tab, go to TICKETING > Tickets.
    The Tickets List tab appears.
  2. On the Tickets List tab, click .

    The New Search View window appears.

  3. Specify values in the following fields, as required.

    1. Settings: Specify the name and description for the ticket view.
    2. Filter Criteria: Select the required ticket criteria.
    3. Columns to Display: Move the columns from the Available to Selected option.
    4. Permissions: Enable the required permissions to view the tickets.
  4. Click Save.