The Work Queue screen enables you to view details of various tasks such as alerting, arbitration, callback, coaching, eLearning, email, notification, scheduling. The queue displays Type, Priority, Due Date, Assigned To, Status, Contact ID, Subject, Created By, and Created Date. 

To filter the work queue task list

  1. On the WFO tab, click Work Queue > Work Queue.
    The Work Queue window appears.
  2. Click the Search () icon.
  3. Enter the Date Filter Option. Choose between Due Date, Completion Date, or Created Date.
  4. Select Date Range or Custom Dates using the radio button.
    • For Date Range, choose an option using the drop-down menu.
    • For Custom Dates, enter the From and To dates.
  5. Select the values for the following filters, as required:
    • Priority – Select the priority.
    • Status – Select the status.
    • Type – Select the task type.
    • Sub Type – Select the sub type for the Type filter, selected above.
  6. Click Apply. The report displays the information for the fields selected.
  7. To view only tasks assigned to you, select My Tasks Only check box.

To view a work queue task

  1. Select the task from the list.
  2. Double-click the task to view more details.
  3. If a task has more sub-tasks, double-click the sub-task to view details of the sub-task.