The first step in implementing LVP is to define the hierarchy for your organization. The LiveVox platform hierarchy consists of a unique Client portal, one or more Call Centers, and the Services associated with each Call Center. These components provide the foundation for organizing and administering your system.
Client
A Managing Clients is the enterprise-level representation of your LiveVox Portal. Each client has a unique ID.
Call Centers
A Call Center (or a contact center) is a logical grouping of Services used to control user access and facilitate reporting. By organizing agents and their associated Services, Call Centers help you manage the interaction data for your enterprise.
You can name your Call Centers by geographic location or by function.
Services
A Service is an entity that controls the layout of your agents’ desktops, the different customer-contact methods, the communication channels that are available to your agents, and the termination (or disposition) codes used when completing interactions.
Supported Browsers
You can access LVP using the latest version of any of the following browsers:
- Chromium
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
Domain Requirements
You must permit traffic to and from the following websites:
Port Requirements
| Port | TCP/UDP | Application | Why? |
|---|
| 22 | TCP | SFTP | Secure file transfer. Used to securely send and receive files from the LiveVox platform. |
| 443 | TCP | HTTPS | Secure HTTP. Used for web application and communication client registration. |
| 3478 | UDP | STUN | Session Traversal Utilities for NAT (STUN) service. Used for WebRTC communication with the LiveVox platform. |
| 5060 | UDP | SIP | Unsecured Session Initiation Protocol (SIP) port. Used for SIP communication with the LiveVox platform. |
| 5061 | TCP | SIP | Secured SIP port. Used for SIP communication with the LiveVox platform. |
| 5071 | TCP | SIP | Secured SIP port. Used for SIP communication with the LiveVox platform. |
| 5081 | TCP | SIP | Secured SIP port. Used for SIP communication with the LiveVox platform. Only for Canadian customers. |
| 5091 | TCP | SIP | Secured SIP port. Used for SIP communication with the LiveVox platform. Only for Canadian customers. |
| 8080 | TCP | WSS | Secure WebSockets. Used for WebRTC communication with the LiveVox platform. |
| 15000-30000 | UDP | RTP/SRTP | Media ports. When using SIP over TLS communication, this traffic is encrypted. |
| *Only required for the Interoperability Test. |
LiveVox IP Address Ranges
Description: Specific to your environment.
| IP Address Ranges | LiveVox Designation |
|---|
18.210.216.0/24 18.210.217.0/24 | NA3 |
34.217.139.0/24 34.217.140.0/24 | NA4 |
35.182.14.0/27 35.183.13.160/27 | NA5 |
18.190.36.0/24 3.138.44.0/24 | NA6 |
