Managing Users and SIP Credentials

In the PBX Admin Portal, the Accounts section lets you manage users and define SIP credentials.

Livevox BusinessPhone users are the same as LVP users.

Manage Users

Navigate to Accounts > Users. The Users screen tabulates the details of all the users currently in the system.

Click Download to save the user database on your local computer in .csv format.

Add a user

Click Add User. The Add User screen appears.

Enter the required details in each of the tabs.

General tab

Field	Description
Mobile Number	Enter the contact number of the user.
Always Ring	?
First Name	Enter the user's name. These fields are mandatory.
Last Name	Enter the user's name. These fields are mandatory.
Email	Enter the user's email ID. This field is mandatory because this is where the welcome credentials will be sent.
Security Group	Select the security and permissions group based on the user's role. For example, admin or user. (how is this field populated?)
Site	Use the dropdown menu to assign the user to a site.
Time Zone	Time zone of the user (and site?)
Emergency Contact Address	The default address is: 1300 W Main Street, Dublin, OH 43017 (why?)
Manage Addresses	Click to edit the emergency contact address. (how does it work?)
Authentication Type	Select the authentication method to be enforced when the user signs in. Standard ? SSO (setup ?)
Password	Enter a password or click Generate to use a system-generated password. The password should contain 8 digits with at least one uppercase letter, one lowercase letter, a special character, and a number.
Confirm Password	This value must match the value in the Password field.

Call Handling tab

Set the Click Add Row and enter the required details in each field.

Field	Description
Order	Use the multidirectional arrow to move rows up or down. This determines the sequence in which the call will be answered.
Active	Use the slider to set the status ?
Ring For	Select a value from the dropdown menu.
Name	External ?
Number	?

Caller IDs tab

Set the user's caller ID on internal calls, outbound calls, and to emergency numbers.

Field	Description
Internal Calls
Caller ID Name
Extension Number
Outbound Calls
Caller ID Name
Caller ID Number
Emergency
Caller ID Name	incoming or outbound? same for both?
Caller ID Number

Click Save User to complete the process and return to the Users screen. The user appears as a new row in the table.

Edit or delete a user

Click the required row in the table on the Users screen. The Edit User screen appears.
Edit the fields if required. See Add User for field descriptions.

The next actions you may take on this page are:

UI element

Description

Delete

Click to delete the user. In the confirmation popup window, click Yes, Delete!

On deletion, the page redirects to the Users screen.

Save User

Click to save your edits and return to the Users screen.

Manage SIP Credentials

Navigate to Accounts > Line Credentials.

Session Initiation Protocol (SIP) credentials allow users to make and receive phone calls from SIP phones. The SIP Credentials page contains SIP user account details including configuration data for the LiveVox BusinessPhone service.

Click Download to save the SIP credentials database on your local computer in .csv format.

Add a SIP Credential

Click Add SIP Credentials.

Enter the required details in each of the tabs.

Basic Details tab

Use the dropdown menus to select values.

Field	Description
Name	Enter the SIP user name
Extension	Enter the number that the SIP user can be reached at, using an SIP phone or deskphone. (why does this field have an incremental counter?)
External Number	(how is this populated and what does it imply?)
Domain	Select the domain on which to host the number. This field is mandatory. (why is it greyed out? how is it populated?)
Location	Select the site location that this SIP credential is associated with.
User	Select the LVP user that this SIP credential is associated with.
Voicemail Box	Select a voicemail box to associate with this credential. For information on adding a voicemail box, see Managing Voicemail Boxes.
Username	This field is auto-populated (where is this value used?)
Password	Use the default password or enter a password manually or click Generate to use a system-generated password. Changing the password disables any device currently using these credentials. You will have to reconfigure your device accordingly.
Emergency Services Location Address
Address 1	Enter a valid, physical address that emergency service personnel may reach the user at.
Address 2
City
State
Zip

Caller ID tab

Field	Description
Local Calls and Outbound Calls
Override Default Caller ID	Use the slider to determine the visibility of the default caller ID.
Caller ID Name
Caller ID Number

Options tab

Field	Description
Bypass Media	Never Always
Live Transcribe	No Yes
Allow International?	No Yes
Redirects Calls To	Enter a valid telephone number
Record Calls	None All Inbound Outbound Local
Music On Hold	For information on managing files that can be used here, see Managing Hold Music.
Call Timeout	Duration in seconds that unanswered inbound calls will ring for before being disconnected.
Force Codecs	OPUS Siren @ 32Khz G722.1 @ 32khz G722.1 @ 16khz G722 Speex @ 32khz Speex @ 16khz G711u / PCMU - 64kbps (North America) G711a / PCMA - 64kbps (Elsewhere) G729 - 8kbps (License Required) GSM Siren (HD) @ 48kHz Siren (HD) @ 64kHz VP8 [Video] H264 [Video] H263 [Video] H261 [Video]

Edit or delete a SIP credential

Click the required row in the table on the SIP Credentials screen. The Edit SIP Profile screen appears.
Edit the fields if required. See Add a SIP Credential for field descriptions.