You can generate shift reports that display shift details, the number of slots available for the shift, and the number of slots filled by each date.

  1. On the WFO tab, go to Workforce Management > Agent Scheduling. You can also access the Forecasts tab from Configure > Agents > Agent Scheduling.
  2. Select the Type of Report you want to generate from the drop-down menu.
  3. Select the Month from the drop-down menu to export the report for a specific month.
  4. Select the export format from the Export as drop-down menu.
  5. Filter the results of the report by selecting specific shifts under the Shifts section. Select one or multiple shifts (hold CTRL to select multiple) from the Shifts available column and move them to Shifts to report column using the arrow buttons. 
  6. Filter the results by selecting Time Off categories used by an agent. In the Time off name field, enter the time off name or select a time off category from the Time off available column.
  7. Filter the results of the report by selecting specific agents under the Agents section. Select the required shift from the Agents available column and move it to the Agents to report column.

  8. Click the Download Report button to generate the report.
  • Enable Include assignment comments to view the comments if any, in the exported report.
  • You can view only first 25 characters of the comment in exported file.