With the wide range of configurability, it is necessary to have very specific information including the type, scope, frequency, and delivery method desired before initiating a job setup request. Here are your options:

  • Desired report type selected from the available Reporting Suite categories
    • Inbound Reports
    • Call Reports
    • Campaign Reports
    • Agent Reports
    • Billing Reports
  • The scope of the report
    • Client
    • CallCenter
  • Delivery frequency
    • End of campaign (EOC)
    • Scheduled for intermittent delivery
    • End of day (EOD)
  • Delivery method
    • E-mail
    • SFTP

Automated jobs for all standard reports can be scheduled through Jobs tool. Contact the LiveVox Customer Care Team to request and create these jobs.