Navigate to contact timing by selecting the Configure > Voice > Contact Timing from the Navigation Panel.

The Contact Timing editor main screen offers the following tabs and buttons:

  • Tabs
    • General –  Displays the selected contact timing strategy settings.
    • Change History – Displays change history on the selected contact timing strategy.
  • Buttons
    • Add – Creates a new contact timing strategy.
    • Copy - Copies an existing contact timing strategy.
    • Save – Saves all changes on the selected contact timing strategy.
    • Delete – Deletes the selected contact timing strategy.
    • Cancel – Cancels the current updates.