The following tables describe the fields that appear (in columns) on theAgentswindow when viewing an existing agent's records.
Field
Description
ID
An internal LiveVox reference number.
Logon ID
Unique name used by an agent when logging in to the agent desktop.
Agent Team
The agent team to which the agent is assigned.
First Name
First name of the agent.
Last Name
Last name of the agent.
Wrapup Time
Length of time allowed in wrap-up mode between calls. Calls, where agents are pushed out of wrap up, are terminated with a generic “Operator Transfer” result.
Audio Path (Out)
Displays the agent's phone number.
Extension
Displays the agent extension, if applicable.
Home Agent
Checked if the agent can change the phone number at sign in.
Active
Checked if the agent is allowed to sign in.
Last Login
Displays the last login date and time for the agent.
Last IP
Displays the last IP used by the agent on the last login.