Time conditions are the office working and non-working hours that you specify in call flows. In this section, you can define your office's normal working hours, promotional seasons, and holidays.

Add a time condition

  1. Navigate to Phone System > Time Conditions and click Add Time Condition. The Add Time Condition screen appears.

  2. Enter the required details in each field.

    FieldDescription
    DescriptionEnter details that identify the time condition.
    Start TimeEnter your office opening hours
    End TimeEnter your office closing hours
    1. Use the Weekly tab to select the days that this time condition must apply to, based on the start and end times you've specified.
    2. Use the Holidays tab to select days when your office is closed. (select holidays from where?)
    3. Use the Custom tab to add custom holidays or days off that apply to your office.
  3. Click Save Time Condition to complete the process and return to the Time Conditions screen, where the new condition appears in the table.

Edit or delete a time condition

  1. Click the required row in the table on the Time Conditions screen. The Edit Time Condition screen appears.

  2. Edit the fields if required.

  3. The next actions you may take on this page are:

    UI element

    Description

    Disabled/Enabled 

    		Use the slider to set the availability of the time condition in the phone system. (Green is enabled?)
    Delete

    Click to delete the time condition. In the confirmation popup window, click Yes, Delete!

    On deletion, the page redirects to the Time Conditions screen.

    Save Time ConditionClick to save your edits and return to the Time Conditions screen.