You can utilize the Config to create E-learning assignments and categories.

To access the elearning Config window, navigate to WFO tab, and click eLearning> Config.

Create an eLearning Assignment

After adding content to the Library, you can determine agents' training needs and assign one or more items to an agent. E-Learning Assignment allows you to search for the appropriate training material from the Content Library and assign it to agents.

To create an E-learning assignment:

  1. On the elearning Config window, click New.
    The New Assignment Type window appears.
  2. Enter the assignment name.
  3. Click Save.

Deleting an E-Learning Assignment

You can delete an assignment from the E-learning assignment list. To delete the assignment:

  1. On the elearning Config window, click Assignment Types tab.
  2. Select the assignment you want to delete. 
  3. Click Delete. 
    The assignment is removed from the E-Learning Config window.

Settings

You can create new E-Learning Categories. To create a new category:

  1. On the elearning Config window, click Settings tab.
  2. From the Settings tab, click New.
    The New Category window appears.
  3. Enter the category name.
  4. Click Save.