To add an event for a Designer Desktop:

  1. On the Director subtab, click New.
    The Event Properties window appears.

  2. Specify values in the following fields as required.

    SectionFieldDescription
    Event

    		Event Type

    The type of event.

    This field contains the following options:

    • SYSTEM: Event initiated by the system (automatic).
    • USER: Event initiated by an agent (manual).
    System Events

    The type of system event (for example, when an agent is on call or when an agent is ready to interact with your customers).

    This field appears when the value in the Event Type field is SYSTEM.

    If the Event Type is System, then you can trigger the following events:

    • Disposition: You can trigger an event to navigate to a particular page. 
    • In Call: An event is triggered when an agent is on call. For example, if the agent's status is in-call, an event is triggered to open an accounts page.
    • Login: When you create an Event Type of Login, it enables you to trigger an action based on a login event in the agent window. 
    • Log off: When you create an Event Type of Log off, it enables you to trigger an action based on a Log off event in the agent window. 
    • Not Ready: If the agent status is Not Ready, you can create an event to move to the source page.
    • Ready: If the agent status is Ready, you can create an event to navigate to a source page.
    • Wrap-Up: You can create an event for an agent if the agent wants to log off. 

    You can create an Action Type for all the System Events and include an API to support an event.


    Source Page

    The page from which you want the event to be initiated.

    This field contains the names of the pages created for the Designer Desktop.

    Components

    The section of the Agent Desktop from which you want the event to be initiated.

    • This field appears when the value in the Event Type field is USER.
    • The field contains the names of the sections added to the selected source page.
    User Event

    The event initiated by an agent based on which you want an action to be triggered.

    This field appears when the value in the Event Type field is USER.

    ConditionNone

    The criteria on which you want an action to be triggered.

    Use the Edit button to add, modify, or delete a criterion.

    ActionsAction Type

    The type of action that you want to result from the event.

    This field contains the following options:

    • FUNCTION CALL: Calls a function.
    • PAGE TRANSITION: Displays a page.
    • COMPONENT LOAD: Displays a section created in the Designer Desktop.
    • POP URL: Displays an event (User and System) to open a section, page, or an external webpage on a new browser tab, or you can trigger an event to update the information in the existing browser by enabling the Open in same browser option. This eliminates the need to manage multiple windows or tabs, streamlining the agent's interaction with the information.
    • Push URL: Displays an event (User and System) to open a section, page, or an external webpage. After opening the page on the agent's desktop, the page is updated with the current information if the event is triggered again.
    API

    The API whose method you want to be called.

    • This field appears when the value in the Action Type field is FUNCTION CALL or POP URL.
    • The field contains the names of the APIs from the Functions Library tab. 
    Method

    The API method that you want to be called.

    This field appears when the value in the Action Type field is FUNCTION CALL.

    Target Component

    The section of the Agent Desktop that you want to be displayed when the action occurs.

    • This field appears when the value in the Action Type field is FUNCTION CALL or COMPONENT LOAD.
    • The field contains the names of the pages created for the Designer Desktop, along with their sections.
    Target Page

    The page that you want to be displayed when the action occurs.

    • This field appears when the value in the Action Type field is PAGE TRANSITION.
    • The field contains the names of the pages created for the Designer Desktop.
    URL API

    The API method that you want to be called.

    • This field appears when the value in the Action Type field is POP URL.
    • The field contains the names of the API methods from the Functions Library tab. 

  3. Click Save.
    The event is created, and it appears on the Director subtab.

  • You can modify an event by usingedit iconnext to the event.
  • You can add another condition to an event by using add icon next to the event.
  • You can add another action to a condition by using add icon next to the condition.
  • If you do not want a condition to be enabled for an event, select the checkbox in the Stop column, next to the event.
  • You can delete an event, condition, or action by using delete icon.