Config

You can utilize the Config window to create ELearning assignments and categories.

To access the window, navigate to WFO tab, and click ELearning > Config.

Create an ELearning Category

You can create new ELearning Categories. To create a new category:

1. On the WFO tab, navigate to ELearning > Config and click the Categories tab.
2. Click . The following window is displayed.
   
3. In the General Settings section, enter the Name of the category.
4. Under Sections, add any new sections using .
5. Click .
   
   

   To delete a Category, select the category from the list using check box and click .

Create an ELearning Assignment

After adding content to the Library, you can determine agents' training needs and assign one or more items to an agent. ELearning Assignment allows you to search for the appropriate training material from the Content Library and assign it to agents.

To create an Elearning assignment:

1. On the WFO tab, navigate to ELearning > Config and click the Assignmments tab.
   
2. Click . The Assignment window is displayed.
   
3. Enter the assignment name.
4. Click .
   
   

   To delete a Category, select the category from the list using check box and click .