The Associated Entities tab shows which entities (Client, Call Centers, Services) have the selected agent desktop assigned.

To access the Associated Entities tab, navigate to Configure > Agents > Agent Desktop > Add/Edit Agent Desktop> Associated Entities tab.

The following tables describe the fields that appear on the Associated Entities tab of the Agent Desktop editor.

FieldDescription
Name

Displays the descriptive name of the Service or Client. 

Type

Displays the object type the Agent Desktop is associated to, whether a Service or a Client.

Agent Desktop can be assigned to multiple services (the Associated Entities tab displays those services using it) so a change intended for only one service can impact many more. It is a good idea to copy the agent desktop and edit/test before applying to the larger service group.