Work Center provides a unified workspace for agents and supervisors and acts as an up-to-date and centralized hub for all tasks and responsibilities. Work Center provides a consolidated view of all items that need attention, such as work queue tasks, posts, alerts, and notifications. You can use Work Center to compose and receive internal announcements, alerts, and notifications for tasks under the work queue.
The information displayed in Work Center is personalized based on each individual’s access and permissions.
To access Work Center, navigate to WFO > Work Queue > Work Center. The Work Center window is displayed.
Work Center is divided broadly into two categories:
