The Voice tab on the Monitor Dashboard provides all the data for the voice channel and displays call statistics within the widgets configured.
The Voice Monitor dashboard provides information about outbound, blended, and inbound calls for the current day including:
Agent activities in relation to the calls
The outcome and costs of the calls
Campaign statistics
Hold queue statistics
The information displayed on theVoice Monitor dashboard depends on whether you are accessing the Enterprise, Call Center, or Service level of LVP. You can add monitoring widgets to the following levels:
Enterprise
Call Center
Service
Service Group
The three types of call directions (outbound, blended, and inbound) are represented by the respective tabs on theVoice tab of themonitor dashboard.