To specify operating hours for an inbound service, navigate to the Configure > Services> Inbound tab and configure the following:

  • Use the Configure Hours button to configure the hours of operation for the selected service.
  • Use the Inbound Hours option to define different call flow actions during operating hours and non-operating hours.

The Inbound tab is visible only when the Inbound service type is selected from the drop-down list. This tab displays the allowed inbound hours for the selected service. 

  • Configure Hours: This button provides options to configure the hours of operations for the selected service.
  • Add Absolute Date: This button allows to configure the hours of operation for a specific date. Using Absolute date, the Inbound hours can be configured for a particular day.
  • Delete: This button deletes the selected configured Inbound Hours row.