Admin Guides Reports Current: Reporting Data Retention Policy PDF Download PDF Download page Reporting Data Retention Policy. Current page All pages Reporting Data Retention Policy Report GroupingReport NameMax Time Back (days)(Max number of days of historical data available to the report)Time Window (days)(Max number of days the report can span)ACD ReportsAgent Activity Report9031Agent Summary Report18031Agent Team Summary Report18031Call Monitoring Report1803Call Recording Report3653730Screen Recording (part of Call Recording report when enabled)30**30Call Transfer Report1803Clicker Efficiency Report9031Voicemail Recording Report9090AnalyticsHourly Analytics9031Operator Transfer Analytics9031Penetration Detail Analytics9031Penetration Summary Analytics9031Service Comparison Analytics9031Billing ReportBilling Duration Report27031Call ReportsCall Detail Reports (CDR)2703Failed Operator Report2703Campaign ReportsAccount Lookup Report730730Call Statistics Report901Campaign Line Summary Report27090Email Campaign Summary Report3014*Phone Lookup Report730365Real-Time Reports (RTR)27090Service Efficiency Report9031Inbound ReportInbound Efficiency Report9031Inbound Phone Volume Report 90 31 * LiveVox tracks the actions taken by recipients for 14 days after an email is sent. Any action taken after 14 days is not updated in the report.**LiveVox maintains access to screen recordings through the LiveVox Portal for 3 days up to 30 days (extended storage). ×