Report GroupingReport Name

Max Time Back (days)

(Max number of days of historical data available to the report)

Time Window (days)

(Max number of days the report can span)

ACD Reports

Agent Activity Report

90

31


Agent Summary Report

180

31


Agent Team Summary Report18031

Call Monitoring Report1803


Call Recording Report

3653

730


Screen Recording (part of Call Recording report when enabled)30**30

Call Transfer Report

180

3


Clicker Efficiency Report9031

Voicemail Recording Report9090

Analytics

Hourly Analytics

90

31


Operator Transfer Analytics

90

31


Penetration Detail Analytics

90

31


Penetration Summary Analytics

90

31


Service Comparison Analytics

90

31

Billing Report

Billing Duration Report

270

31

Call Reports

Call Detail Reports (CDR)

270

3


Failed Operator Report

270

3

Campaign Reports

Account Lookup Report

730

730


Call Statistics Report

90

1


Campaign Line Summary Report

270

90


Email Campaign Summary Report3014*


Phone Lookup Report

730

365


Real-Time Reports (RTR)

270

90


Service Efficiency Report

90

31

Inbound Report

Inbound Efficiency Report

90

31


Inbound Phone Volume Report 90 31
  • * LiveVox tracks the actions taken by recipients for 14 days after an email is sent. Any action taken after 14 days is not updated in the report.
  • **LiveVox maintains access to screen recordings through the LiveVox Portal for 3 days up to 30 days (extended storage).