Before You Begin

Ensure that you have one of the following LiveVox user roles: Manager, Superuser, Sysadmin

You can log out one or more agents from their Agent Desktop if they are not on a call or if they are not on hold. To do so:

  1. Access the voice monitor dashboard at the enterprise or call center level.

  2. In the tabular format of the Agents widget, in the rows displaying the names of the agents to be logged out, select the checkboxes.

    If you want to log out all the agents, select the checkbox in the column heading.


  3. Click the Log off icon Log off icon.
    The Agent Panel window appears.

    The Can Be Logged Off column indicates if you can log out an agent from the Agent Desktop. For a given agent, if this column does not contain a checkmark, you cannot log out the agent.

  4. Click Ok.
    A message appears to indicate if the agents were logged out.