| Live Person Prompt Phrase | The prompt that plays when the customer answers the call. You can edit a phrase by double-clicking the text field to access the Phrase editor. (The default message is "Once again This is an important call for {Customer First / Last Name} This is not a telemarketing call, please ask {Customer First / Last Name} to call us at [{'type':'phone', 'name':'operator_phone'}] and reference account number [{'type':'digits', 'name':'account_number'}] Thank you.") |