In some instances, contact attempts made by your agents are not processed by the Attempt Supervisor. This can occur because the contacted number is busy or there is no answer from the customer.
The Attempt Supervisor processes contact attempts only from the following campaign types:
Voice channels: All outbound campaign types.
Digital channels: Starting from U17, all outbound email and SMS attempts and results.
The following list describes the contact attempts that are not considered actual contact attempts: